Support and Training

Comprehensive training and full support with every skybook package

Knowledge is the key to realising the full potential of skybook. We support all of our clients throughout their skybook  journey and provide detailed training packages in multiple formats to suit all customer requirements.

skybook Learning

Skybook Training and Learning

We are passionate about skybook. We want to ensure our clients understand each and every module so they get the most from the functionality within. Knowledge and understanding are vital, that’s why we don’t simply view skybook training as a one-off requirement, we see it as an ongoing process with all our users.

All skybook operators have remote access to our training team, comprehensive online userguides and Computer Based Training (CBT) material. Detailed release notes also cover new functionality and enhancements as they are released throughout the year.

This is all included as part of a skybook subscription. Additionally, we are able to cater for on-site bespoke training and can even provide operators with a fully interactive online learning platform, delivering all pre-requisite training and updates and maintain detailed training records for regulatory purposes.

We are happy to provide more information upon request, so just ask.

Skybook Training and Learning

Customer Service and Technical Support

Customer Service and Technical Support

Our customers are at the centre of our business, this is why we are always there when you need us most.

Picture the scene. It’s the early hours of the morning and you are pushing hard to dispatch a flight that has a very short turnaround time. At that moment, one of your core systems fails and try as you might, you cannot get back online or reach the service provider. This scenario is by no means impossible and will have a potentially major impact on at least the sector being flown.

Thankfully this is not a scenario you will face with skybook. Aside from our 99.995% system uptime, we also take customer service and technical support very seriously. From day one, you will have a named contact point, working closely with you and guiding you through each and every step of the process. We will work together to identify your priorities and agree all key milestones.

We will keep regular contact to ensure you are updated throughout the onboarding process right up to the point you are ready to go live. You will have a comprehensive 24 x 7 x 365 support package and Service Level Agreement that ensures direct access to our HelpDesk team at the touch of a button. Most importantly, you will have access to our support team experts no matter the time of day.

Much like skybook training, support is included within all skybook packages – we don’t expect our clients to pay for our help.

Customer Service and Technical Support

Ready to get started?

Whether you are simply looking around or doing some serious research, getting in touch is always the first step to find out more.

Here’s a few ways to get you started...

Want to speak to us?

Our friendly and professional experts are on hand to answer your questions.

telephone
+44 (0)1652 688 626

or email
info@bytron.aero

Need more information?

Our latest brochure highlights the important points to make it easy to understand the benefits of integrating skybook.

DOWNLOAD BROCHURE

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