Support and Training

A fully supported transition to skybook

We ensure that our clients feel supported during the transition across to skybook, with an extensive range of face to face workshops, CBT's, online guides and training manuals just a ‘button click’ away.

Customer Service and Technical Support

What happens if one of your core systems fails and you can’t reach the service provider in order to seek assistance?

It’s unthinkable but by no means impossible and can have a major impact on your ability to operate.

That’s why delivering strong customer service is something we are very passionate about at Bytron.

From the outset, you will have a named point of contact to guide you through every step of the way, agreeing key milestones to be reached and keeping you updated as your skybook journey progresses right up to the point your system goes live.

You will be provided with a Service Level Agreement that ensures in the unlikely event of a skybook fault, the problem is assessed, prioritised and addressed in a time frame that keeps disruption to a bare minimum.

And above all, you will have 24hr access to our Help Desk who are on hand 365 days a year providing technical support and assistance.

Training

The most effective systems and solutions are useless if you don’t know how to use them and that’s why skybook training is much more than a bolt on for us, it’s an essential part of the skybook roll out process.

Our team of experts will work closely with you to understand your training needs and to determine who will initially need to be trained before agreeing a plan that best fits your needs.

Our aim is to deliver in-depth system insights on a ‘train the trainer’ basis to ensure you fully understand skybook modules in a way that helps roll out this knowledge across your wider organisation.

skybook training is included in the subscription fee along with your modules of choice and full system configuration, you also get access to our full online suite of detailed user manuals and training guides covering each aspect of skybook.

Ready to get started?

Whether you are simply looking around or doing some serious research, getting in touch is always the first step to find out more.

Here’s a few ways to get you started...

Want to speak to us?

Our friendly and professional experts are on hand to answer your questions.

telephone
+44 (0)1652 688 626

or email
info@bytron.aero

Need more information?

Our latest brochure highlights the important points to make it easy to understand the benefits of integrating skybook.

DOWNLOAD BROCHURE

Ready to enquire?

Get in touch to discuss your project further by filling in a few details about your requirements and our team will get straight back to you.

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