Airtanker Case Study

Airtanker automate the delivery of crew briefing information

AirTanker forms the Future Strategic Tanker Aircraft (FSTA) venture dedicated to delivering aircraft, infrastructure, service, training and expertise in support of Voyager, the RAF's new generation multi-role tanker transport aircraft (MRTT), the UK Armed Forces and their global partners.

The brief

During our initial meetings it was discussed how skybook would not only enhance the flight crew's briefing experience but also offer a wide range of benefits to other key operational areas within AirTanker.

With this in mind, AirTanker contacted us looking for software that could automate the delivery of Crew Briefing information for their Civilian Registered Aircraft (CRA). At the time this was still a manual process involving a lot of paper chasing to gather information from a multitude of systems and third parties. This process took up valuable Dispatcher time and produced an inconsistent briefing experience for the crew.

Previously AirTanker did not have an automated Flight Dispatch process, this was all managed through their Flight Ops system and manual processes.

Whereas skybook now allows Dispatchers to manage their flight schedule through the Flight Dispatch module, staying on top of flight sectors to consistently meet Scheduled Time of Departure (STD) and On Time Performance (OTP).

Additionally, ETOPS charts used to be plotted by hand and Airfield Monitoring was far less flexible in that they could not dynamically monitor the airfields in their flight list.

Learn more about skybook flight dispatch

Having seen everything that skybook had to offer, the initial plan of providing crew briefing for only the CRA turned into an integrated package spanning the entire fleet; AirTanker are now using skybook not only to automate Crew Briefing but also Flight Dispatch, ETOPS Charting and Airfield Monitoring.


Fast turnaround with no loss of existing data

Getting AirTanker setup on skybook involved three days of configuration at Bytron, adding Admin users, Ops users and Aircraft into the system and integrating flight plans so that briefings could be generated automatically.

We also modified the crew release procedure and generally drew on our existing knowledge and experience to tailor the system to meet AirTanker's requirements.

This was followed by two days of on-site training with AirTanker to ensure all key team members were confident and comfortable using skybook, after which they were all set to go.

AirTanker are now using skybook on a daily basis for their Civilian and Military sectors, but that's not the end of the story. We are already planning the next phase of enhancements for them with the integration of the crew roster and flight schedule next on the cards.

Learn more about integrations

Working with AirTanker to implement skybook has been an exciting process, and we are very much looking forward to a long lasting relationship...

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